Privacy Policy

Privacy Policy – WiiZ

Last Updated: 14 January 2026

1. Introduction

Estrel AI Ltd, a company incorporated in the Dubai International Financial Centre (“DIFC”) (“Estrel AI”, “we”, “us”, or “our”), respects your privacy and is committed to protecting personal data in accordance with applicable data protection laws.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you:

  • Visit or interact with www.wiiz.it (the “Website”); and/or
  • Access or use the WiiZ Atlas 2.0 platform via https://hub.wiiz.it (the “Platform”).

This Privacy Policy applies to all visitors to the Website and all users of the Platform.

2. Regulatory Framework

Estrel AI is established in the DIFC and processes personal data in accordance with applicable laws, including the DIFC Data Protection Law No. 5 of 2020 and related regulations.

Where personal data is processed outside the DIFC, we take reasonable steps to ensure that appropriate safeguards are in place, consistent with applicable legal requirements.

3. Beta Status of the Platform

The Platform is currently made available in Beta (pre-general availability) form.

As a result:

  • Certain features, controls, and operational processes are still evolving;
  • The Platform may be modified, reset, or updated as part of testing and improvement activities.

This Privacy Policy applies during the Beta phase and will continue to apply unless replaced or updated.

4. Personal Data We Collect

4.1 Information You Provide Directly

We may collect personal data that you voluntarily provide, including:

  • Name, email address, organisation name, and contact details;
  • Account registration and authentication information;
  • Information submitted through forms, enquiries, or support requests;
  • Feedback, comments, or other communications;
  • Content, prompts, or configuration data submitted through the Platform.
4.2 Information Collected Automatically

When you visit the Website or use the Platform, we may automatically collect:

  • IP address, browser type, device type, and operating system;
  • Pages viewed, features accessed, and interactions;
  • Log data, timestamps, and diagnostic information;
  • Usage and performance data generated through Platform interactions.
4.3 Sensitive Information

You are advised not to submit sensitive personal data (such as special category data, financial credentials, or regulated information) unless strictly necessary and lawful. Any such submission is at your discretion and risk.

5. How We Use Personal Data

We use personal data for the following purposes:

  • To operate, maintain, and administer the Website and Platform;
  • To create, authenticate, and manage user accounts;
  • To provide access to Platform functionality;
  • To respond to enquiries, requests, and support communications;
  • To monitor usage, performance, and security;
  • To analyse and improve the Website and Platform, including during Beta;
  • To comply with applicable legal, regulatory, and contractual obligations.

We do not use personal data for purposes incompatible with those described above without notice or consent where required by law.

6. Legal Basis for Processing

Where required under applicable data protection laws, we process personal data on one or more of the following bases:

  • Performance of a contract or steps taken prior to entering into a contract;
  • Legitimate interests related to operating, securing, and improving the Website and Platform;
  • Consent, where explicitly provided;
  • Compliance with legal or regulatory obligations.

7. Cookies and Similar Technologies

We use cookies and similar technologies on the Website and Platform to:

  • Enable core functionality and security;
  • Maintain sessions and authentication;
  • Analyse usage and improve performance.

You may manage cookies through your browser settings. Disabling cookies may affect the availability or functionality of certain features.

8. Data Sharing and Disclosure

We do not sell personal data.

We may share personal data in limited circumstances, including:

  • With trusted service providers supporting hosting, infrastructure, analytics, security, or support, subject to appropriate contractual safeguards;
  • With professional advisers (such as legal or compliance advisers);
  • Where required by law, regulation, or a lawful request from a competent authority;
  • In connection with a corporate transaction (such as a merger, acquisition, or restructuring), subject to applicable data protection requirements.

9. International Data Transfers

Personal data may be transferred to, stored, or processed in jurisdictions outside the DIFC or the UAE.

Where international transfers occur, we implement reasonable safeguards to protect personal data in accordance with applicable data protection laws.

10. Data Retention

We retain personal data only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

During the Beta phase, personal data and user-submitted content may be deleted, anonymised, or reset as part of testing, maintenance, or system improvement activities.

11. Data Security

We implement reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, or disclosure.

However, no system is entirely secure, and we cannot guarantee absolute security, particularly during a Beta phase.

12. Your Rights

Subject to applicable law, you may have rights to:

  • Request access to your personal data;
  • Request correction or deletion of inaccurate data;
  • Object to or restrict certain processing activities;
  • Withdraw consent where processing is based on consent.

Requests may be submitted using the contact details below. We may require verification before responding.

13. Third-Party Links

The Website or Platform may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices.

14. Children’s Privacy

The Website and Platform are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or Platform functionality.

Updated versions will be published on www.wiiz.it. Continued use of the Website or Platform after an update constitutes acceptance of the revised Privacy Policy.

16. Contact Information

If you have questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact:

Estrel AI Ltd
102, First floor, Innovation One Building, Dubai International Financial Centre (DIFC), Dubai, UAE
Website: https://www.wiiz.it
Email: support.wiiz@estrel.ai

17. Acknowledgement

By accessing or using the Website or Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of personal data in accordance with it.